knowledge base

Details:

Creating email autoresponses
 
Overview
You can use autoresponders to send a message back automatically to anyone 
who sends an email to a certain account. This can be useful for times when you 
are on vacation or unavailable, or if you have a generic message that you wish to 
send for a support email address.

Steps
 

1 To access the Mail Menu, click on the icon as shown, below, on the main 
screen of your cPanel interface.

2 Click on autoresponders to enter the autoresponder maintenance screen.

3 To add a new autoresponder, click on Add Autoresponder.

4 Enter the email address you wish to send the autoresponses from, the name 
you wish the message to come from, the subject of the autoresponse email, and 
the message in the respective fields. 

5  If you wish the message to be displayed in HTML format, check the box next to 
HTML message.

6  Use the drop down box to select the character set you wish the autoresponse to 
appear in.

7  Click on Create/Modify to create the autoresponder.

 
Troubleshooting
 

Make sure you are using a valid email address in the Email field. Also, make sure 
you select the character set you are using in the autoresponse.